Star Agents

• Privacy Policy

Privacy Policy

Introduction

Star Alliance is committed to protecting the privacy of all personal information provided by you. This policy is designed to explain how we manage your information and to assure you that precautions are taken to ensure its security. All sites referred to are Star Alliance public websites ("websites").

Should we change our privacy statement for any reason, such changes will be updated on this page. By viewing and using the websites you will be deemed to agree to this privacy statement.

Collection of personal information

Star Alliance gathers various information about customers and potential customers that access its websites. This information includes:

• personal information, provided through voluntary registration or booking requests, or by you through any other method.
• personal information collected by us through click tracking in relation to your use of the websites, including the content you access aggregated data, which tracks traffic to the websites but do not relate to you personally.
• If you do not provide necessary personal information when requested, certain services may not be available to you online.

Use of personal information

Star Alliance collects personal information for the following purposes:

• to assist in providing the services requested by you
• to process any communications requested by you
• for internal research purposes
• to verify your identity and assist you if you forget your login or password details on any websites
• for any other use that you authorise

Disclosure of personal information

Star Alliance will not sell, or allow third parties access to your information without your approval. However, from time to time Star Alliance may disclose the information it collects for the following purposes:

• to other airlines or travel-related businesses for the purpose of processing your travel arrangements, frequent flyer requests and itinerary requests.
• to communications agencies used to fulfil your communication requests.
• to trusted third parties, provided Star Alliance has your prior authorisation, to help us process the information for specific projects.
• to third parties, when Star Alliance believes in good faith that Star Alliance is required to do so by law.

Such disclosures may include the transfer of your personal details between countries.

Protection of information

All personal or sensitive information transmitted by Star Alliance uses the latest secure server software. With many browsers, you will see a small padlock at the bottom of your browser which will confirm that the page you are transmitting data through is encrypted. All personal or sensitive information transmitted by Star Alliance is encrypted in accordance with the worldwide standard for Internet browser encryption. This encryption provides greater security than many forms of offline credit card payment.

As no data transmission over the internet can be guaranteed to be completely secure, we cannot warrant the security of any information you transmit or receive through our websites. These activities are conducted at your own risk.

Access to your information

You may access your information, or request Star Alliance to access your information, at any time. You may update your online services profile, correct any information held about you, or opt in or out of receiving email communication by Star Alliance.

If you have registered as a user on any of the websites, you may access your information by logging in with your username and password. You may also unsubscribe from Star Alliance's email communications at any time by clicking on "Unsubscribe" link in every Star Alliance special offer email you receive.

Cookies

A cookie is a special text file which Star Alliance may put onto your hard disk so that it can remember something about your visit at a later time. A cookie cannot read your hard drive or perform any commands on your computer. You may turn cookies off on your personal computer, however the websites use cookies to help display relevant information.

Star Alliance may use the information generated by cookies to:

• track traffic patterns to and from the websites.
• to display information and preferences relevant to you, based on information we collect when you visit our websites.
• to enable you to use certain services on our website.